UHLMANN INC. SUBSCRIPTION SERVICES
GENERAL POLICY, TERMS, AND CONDITIONS
IMPORTANT: PLEASE READ CAREFULLY. THIS DOCUMENT CONTAINS BINDING PROVISIONS REGARDING AUTOMATIC RENEWALS, CANCELLATION RIGHTS, LIMITATIONS OF LIABILITY, AND SPECIFIC SCOPE-OF-WORK EXCLUSIONS.
By selecting a subscription tier and providing your payment information, you (“Customer”) enter into a binding annual service agreement with Uhlmann Inc. (“Company”) and agree to the following terms and conditions.
1. NATURE OF SERVICE (NOT PROPERTY INSURANCE)
The Uhlmann Inc. Home Protection Plan is a preventative exterior maintenance and visual inspection subscription service. THIS PLAN IS NOT A POLICY OF PROPERTY, CASUALTY, OR HOMEOWNER’S INSURANCE OF ANY KIND. This service does not replace standard home insurance, nor does it guarantee that your property is free from latent defects, future wear, or environmental damage.
2. SCOPE OF HOME AUDITS & LIMITATION OF LIABILITY
To strictly protect the property and the safety of our technicians, all Exterior Home Health Audits provided under any subscription tier are strictly limited to non-invasive, ground-level visual observations only.
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No Destructive Inspection: Technicians will not dismantle, break, or remove any building materials (including, but not limited to, siding panels, trim, boards, window casing, or flashing) to inspect underlying structures.
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Exceptions: Removal of panels or boards will only occur if explicitly requested by the Customer in writing, while both the Customer and the Uhlmann Inc. technician are physically on-site, and may be subject to a separate repair contract.
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Waiver of Liability for Missed Defects: Uhlmann Inc. assumes absolutely no liability for failing to identify hidden flaws, latent defects, concealed decay, internal moisture intrusion, underlying product failures, or issues not readily visible from the ground at the exact time of the visual inspection.
3. SUBSCRIPTION TIERS & DISCOUNT QUALIFICATIONS
Company offers three (3) annual subscription tiers. All product and repair discounts included in these tiers apply only during an active, paid subscription term.
Tier 1: The Essential Plan ($300.00 / Year)
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Includes: One (1) seasonal professional gutter cleaning and one (1) Visual Exterior Home Health Audit.
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Terms: Service is rendered in-season. Customer presence is not required for service completion.
Tier 2: The Proactive Plan ($600.00 / Year)
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Includes: Two (2) professional gutter cleanings (Spring and Fall) and one (1) Visual Exterior Home Health Audit.
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Product Discount: Includes a 10% discount on new product installations (e.g., windows, doors, siding). Disclaimer: This 10% discount is valid only on new product contracts with a minimum total order value of $4,000.00.
Tier 3: The Elite Concierge Plan ($800.00 / Year)
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Includes: Two (2) professional gutter cleanings (Spring and Fall), one (1) Visual Exterior Home Health Audit, priority appointment dispatch, and on-site soft maintenance (e.g., track lubrication, minor hinge tightening).
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Product Discount: Includes 10% off new products (minimum total order value of $4,000.00 applies).
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Repair Discount: Includes 15% off subsequent repair services. Disclaimer: This 15% repair discount is valid only on repair work with a minimum total job value of $800.00.
4. ILLINOIS AUTOMATIC RENEWAL POLICY & BILLING
Pursuant to the Illinois Automatic Contract Renewal Act (815 ILCS 601/), this subscription operates on a recurring annual billing cycle.
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Automatic Renewal: Your subscription will automatically renew at the end of your 12-month term for an additional one-year period, and your payment method on file will be charged the applicable tier rate, unless you cancel prior to the renewal date.
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Renewal Notice: Uhlmann Inc. will provide written notice of the upcoming automatic renewal to the email address on file no less than thirty (30) days and no more than sixty (60) days prior to the cancellation deadline.
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How to Cancel Auto-Renewal: You may cancel your automatic renewal exclusively online by emailing [Insert Email Address] or via the Customer Portal at [Insert Website Link]. If you cancel your renewal, you will not be billed for the following year, but you will still receive all scheduled services for the remainder of your currently paid 12-month term.
5. CANCELLATION & REFUND POLICY
If Customer wishes to immediately cancel the contract and request a refund prior to the end of the 12-month term, refunds are strictly calculated based on the unearned/leftover value of the plan, as follows:
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Pre-Service Cancellations (All Tiers): If a Customer cancels before any service (gutter cleaning or audit) has been initiated, a full refund will be processed, minus standard credit card merchant processing and administrative fees incurred by Uhlmann Inc.
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Tier 1 ($300) & Tier 2 ($600) Post-Service Cancellations: If Customer cancels after receiving the allotted services (e.g., completing 1 gutter cleaning for Tier 1, or 2 gutter cleanings for Tier 2), the Customer is not entitled to any refund. The cancellation will simply prevent the next annual billing cycle.
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Tier 3 ($800) Partial Refund Cap: Because Tier 3 incorporates ongoing priority dispatch and concierge access, early cancellation after primary services (gutter cleanings, audit, and soft maintenance) have been rendered will result in a strictly prorated refund. Under no circumstances will a post-service refund for Tier 3 exceed a maximum of $100.00, less any administrative processing fees. If all annual services have been utilized, the refund amount shall be $0.00.
6. ACCEPTANCE OF TERMS
By completing the online checkout process, Customer affirms they have read, understood, and agreed to this entire Subscription Policy, expressly including the limitations on visual inspections, the minimum spend thresholds for discounts, and the automatic renewal authorization.